At HOURS, we are committed to maintaining a safe and respectful digital environment for all users, particularly minors. This policy outlines our strict Child Sexual Abuse and Exploitation (CSAE) standards, including how we identify, prevent, and respond to CSAE content on our platform.

We have zero tolerance for CSAE and take immediate action against any violators.

This page serves as a public resource for users, developers, and regulators to understand our approach to child safety and CSAE prevention.

This policy applies to:

• All users of HOURS (as listed on Google Play Store and other app stores).

• All content shared via our platform, including "Moments" (user-generated content).

• Any third-party developers, partners, or moderators operating within our platform.

We uphold industry-leading child safety standards, including:

• Zero Tolerance: Any CSAE content is immediately removed, and accounts are suspended or banned.

• Proactive Content Moderation: We review user reports and conduct proactive audits of public content.

• Strict Reporting Policies: All confirmed CSAE is reported to NCMEC (U.S.) or regional law enforcement agencies.

• Compliance with Global Regulations: We adhere to the U.S. Protect Our Children Act, EU CSAE Directive, UK Online Safety Act, and other international laws.

We strictly prohibit the following child-exploitative content and behaviors on HOURS: 

• CSAE Content – Any image, video, or text that depicts child sexual abuse, grooming, or exploitation.

• Inappropriate Digital Twins – The use of our Heirs to create, depict, or manipulate minors in inappropriate ways.

• Grooming or Solicitation – Any attempt to coerce, manipulate, or pressure minors into sharing explicit content.
  
  

Any violation of these policies results in immediate content removal, account suspension, and legal reporting.

If you encounter CSAE content on HOURS, please report it immediately:

How to Report CSAE Content on Our Platform:

• To report a Moment: Tap the menu button in the top right corner of the Moment and press Report Content.

• To report a comment: Tap the flag button next to the comment you want to report.

• To report a profile: Tap the menu button in the top right corner of the profile page and press Report User.

Our team will review the report within 24 hours and take necessary action.

For Urgent Reports: Contact us directly at report@hours.co

Law Enforcement & Global Reporting Authorities:

• USA (NCMEC - CyberTipline): https://report.cybertip.org

• UK (IWF - Internet Watch Foundation): https://report.iwf.org.uk/en

• Canada (Cybertip.ca): https://www.cybertip.ca/app/en/report

• Australia (ACCCE): https://www.accce.gov.au/report

• Global CSAE Hotlines (INHOPE): https://inhope.org/hotlines

Upon receiving a CSAE report, we take immediate action:

• Content Removal – All CSAE-related content is permanently deleted.
  Account Actions – Users who violate our CSAE policy will face:

• Immediate suspension or permanent ban.

• Potential law enforcement reporting (depending on severity).
  Reporting to Authorities – All confirmed CSAE cases are reported to NCMEC (U.S.) or local law enforcement.

If you violate this policy, you may be reported to law enforcement, and your account will be permanently disabled.

To protect minors and prevent CSAE risks, we have implemented:

• User Reporting Features – The “Share Your Feedback” tool allows users to report CSAE content.

• Human Moderation & Proactive Audits – Our team regularly reviews flagged content.

HOURS adheres to the following global child protection laws:

• U.S. Protect Our Children Act (18 U.S.C. § 2258A)

• EU Child Exploitation Directive 2011/93/EU

• UK Online Safety Act (2023)

• Canadian Criminal Code (Section 163.1)

• Australia’s eSafety Commissioner Guidelines

For questions or concerns about our Child Safety Policy, please contact reporting@hours.co

For emergency cases, contact your local law enforcement.