Child Safety Policy
Prohibited Conduct – Child Sexual Abuse and Exploitation (CSAE)
ZERO TOLERANCE POLICY
Our Commitment
At HOURS, we are committed to maintaining a safe and respectful digital environment for all users, particularly minors. This policy outlines our strict Child Sexual Abuse and Exploitation (CSAE) standards, including how we identify, prevent, and respond to CSAE content on our platform.
We have zero tolerance for CSAE and take immediate action against any violators.
This page serves as a public resource for users, developers, and regulators to understand our approach to child safety and CSAE prevention.
Policy Scope
This policy applies to:
All Users
All users of HOURS (as listed on Google Play Store and other app stores).
All Content
All content shared via our platform, including "Moments" (user-generated content).
Third Parties
Any third-party developers, partners, or moderators operating within our platform.
Our Child Safety Standards
We uphold industry-leading child safety standards, including:
Zero Tolerance
Any CSAE content is immediately removed, and accounts are suspended or banned.
Proactive Content Moderation
We review user reports and conduct proactive audits of public content.
Strict Reporting Policies
All confirmed CSAE is reported to NCMEC (U.S.) or regional law enforcement agencies.
Compliance with Global Regulations
We adhere to the U.S. Protect Our Children Act, EU CSAE Directive, UK Online Safety Act, and other international laws.
Prohibited Content and Behaviors
We strictly prohibit the following child-exploitative content and behaviors on HOURS:
Any image, video, or text that depicts child sexual abuse, grooming, or exploitation.
The use of our Heirs to create, depict, or manipulate minors in inappropriate ways.
Any attempt to coerce, manipulate, or pressure minors into sharing explicit content.
Any violation of these policies results in immediate content removal, account suspension, and legal reporting.
How to Report CSAE Content
If you encounter CSAE content on HOURS, please report it immediately:
Reporting on Our Platform
Report a Moment
Tap the menu button in the top right corner of the Moment and press Report Content.
Report a Comment
Tap the flag button next to the comment you want to report.
Report a Profile
Tap the menu button in the top right corner of the profile page and press Report User.
Response Time: Our team will review the report within 24 hours and take necessary action.
Urgent Reports
For Urgent Reports: Contact us directly at report@hours.co
Law Enforcement & Global Reporting Authorities
https://report.cybertip.org
https://report.iwf.org.uk/en
https://www.cybertip.ca/app/en/report
https://www.accce.gov.au/report
https://inhope.org/hotlines
Our Response Process
Upon receiving a CSAE report, we take immediate action:
Content Removal
All CSAE-related content is permanently deleted.
Account Actions
Users who violate our CSAE policy will face immediate suspension or permanent ban, with potential law enforcement reporting (depending on severity).
Reporting to Authorities
All confirmed CSAE cases are reported to NCMEC (U.S.) or local law enforcement.
If you violate this policy, you may be reported to law enforcement, and your account will be permanently disabled.
Prevention Measures
To protect minors and prevent CSAE risks, we have implemented:
User Reporting Features
The "Share Your Feedback" tool allows users to report CSAE content easily and quickly.
Human Moderation & Proactive Audits
Our team regularly reviews flagged content and conducts proactive safety audits.
Legal Compliance
HOURS adheres to the following global child protection laws:
United States
U.S. Protect Our Children Act (18 U.S.C. § 2258A)
European Union
EU Child Exploitation Directive 2011/93/EU
United Kingdom
UK Online Safety Act (2023)
Canada
Canadian Criminal Code (Section 163.1)
Australia
Australia's eSafety Commissioner Guidelines
Contact Us
For questions or concerns about our Child Safety Policy, please contact:
Child Safety Inquiries: reporting@hours.co
Emergency Cases: Contact your local law enforcement immediately.